Terms & Conditions

RETAIL WEBSITE TERMS OF BUSINESS

We are one of the few seed companies in the world who still grow and produce many of our own seeds. We supply numerous seed companies, trade customers and nurseries worldwide. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.

Very rarely mistakes can happen. In this event we always strive to be as understanding and generous as possible. However, we regret that our liability is limited to the replacement of the seeds or refund of the cost of the seeds at the customer's discretion.

Heirloom and Heritage Vegetable seeds are strictly for private use and not for commercial food production. By their very nature you may get the occasional variant plant.

We are happy to deal with commercial customers, please visit our trade store or please contact us for our Trade Terms.

Communication and Data Processing

Your personal information is confidential to us and will not be passed on to any third parties. We do not store or hold any payment related information - this is processed by our trusted payment providers, SagePay and PayPal. If we encounter issues processing your order, we may contact you using your provided email address. Customers ordering seed this year will automatically receive an annual 'special offers' email which is normally sent out mid-November. There is a simple facility to unsubscribe from receiving these emails if they no longer interest you.

Offers

For every item: Buy TWO packets of any one item and we will send you a THIRD packet of this item free.

Payment

You may order online using a credit/debit card (we accept Visa, Mastercard, Maestro, JCB and Amex) or via PayPal. All payments are taken using the currency Pound Sterling (£'s). We attempt to use accurate exchange rates for USD and Euro values, but please note that the actual exchange rate your bank charges you may vary from what we display.

Shipping & Delivery

For all information relating to delivery costs and international shipping availability, please see here

Returns policy and Replacements

In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Our standard returns window is 30 days from the date of delivery. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. You will then be given a full refund.

Out of stock items

In the unlikely event of one of your seed purchases going out of stock between you ordering and the order being prepared, or there being insufficient stock if you have ordered multiple packets, then we will make a refund of the missing items' cost.

Promotion Codes

Promotion codes are only valid for orders placed via the retail website. Promotional discounts only apply to the cost of goods and not to the price of shipping. To utilise a promotion, the code must be applied via the 'view cart' screen, before you check out. Only one promotion code can be used at a time. The validity of promotion codes can be withdrawn at any time.