Terms & Conditions

RETAIL WEBSITE TERMS OF BUSINESS

We are one of the few seed companies in the world who still grow and produce many of our own seeds. We supply numerous seed companies, trade customers and nurseries worldwide. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.

Very rarely mistakes can happen. In this event we always strive to be as understanding and generous as possible. However, we regret that our liability is limited to the replacement of the seeds or refund of the cost of the seeds at the customer's discretion.

Heirloom and Heritage Vegetable seeds are strictly for private use and not for commercial food production. By their very nature you may get the occasional variant plant.

We are happy to deal with commercial customers, please visit our trade store or please contact us for our Trade Terms.
Please note that customers ordering seed this year will automatically receive an annual 'special offers' email which is normally sent out mid-November. There is a simple facility to unsubscribe from receiving these emails if you don't want to receive any more.

Offers

For every item: Buy TWO packets of any one item and we will send you a THIRD packet of this item free.

Payment For Online Orders

You may order online using a credit/debit card (we accept Visa, Mastercard, Maestro, JCB and Amex) or via PayPal. All payments are taken using the currency Pound Sterling (£'s). We attempt to use accurate exchange rates for USD and Euro values, but please note that the actual exchange rate your bank charges you may vary from what we display.

Shipping

When ordering online, postage and packing is £1.90 for destinations within the UK, and £4.50 for the rest of the world. Shipping for orders over £50.00 is free. There is no minimum order. We have tried to keep our shipping costs as low as possible, but due to this you will unfortunately be unable to track your order once it has been dispatched. If you require a more premium shipping method (e.g. one which has Track and Trace functionality), you are able to select this option during checkout, but there is an additional £10.00 charge for this service.

Overseas Customers

There may be problems importing seeds to your country due to certain restrictions. Please will you check with your authorities regarding these restrictions before placing an order. We do not assume any responsibility if customs or similar agencies confiscate seeds, but we will deal very sympathetically with your case to ensure your satisfaction should incidents such as this occur. We are unable to provide phytosanitary certificates or other declarations, but rarely encounter problems with small packets, even to 'difficult' countries.

Unable to ship vegetables and mixed seeds to Australia, New Zealand or South Africa

Unfortunately we are unable to ship vegetable or mixed seeds to Australia, New Zealand or South Africa due to import restrictions. We are very sorry about this.

Delivery

When ordering is made online, your seeds will normally be sent within two working days to the delivery address you supply.

Refund policy and Replacements

In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. You will then be given a full refund.

Substitutes

Although we will try to keep our website as up-to-date as possible, we may occasionally run out of some items. We believe we have a generous substitute policy and we will send you the TWO items nearest to your original choice as a substitute for the ONE item we have sold out of, regardless of the cost.

Promotion Codes

Promotion codes are only valid for orders placed via the retail website. Promotional discounts only apply to the cost of goods and not to the price of shipping. To utilise a promotion, the code must be applied via the 'view cart' screen, before you check out. Only one promotion code can be used at a time. The validity of promotion codes can be withdrawn at any time.

Data Protection

Your personal information is confidential to us and will not be passed on to any third parties. We do not store or hold any payment related information - this is processed by our trusted payment providers, WorldPay and PayPal.