RETAIL WEBSITE TERMS OF BUSINESS
We are one of the few seed companies in the world who still grow and produce many of our own seeds. We supply numerous seed companies, trade customers and nurseries worldwide. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.
Very rarely mistakes can happen. In this event we always strive to be as understanding and generous as possible. However, we regret that our liability is limited to the replacement of the seeds or refund of the cost of the seeds at the customer's discretion.
Heirloom and Heritage Vegetable seeds are strictly for private use and not for commercial food production. By their very nature you may get the occasional variant plant.
We are happy to deal with commercial customers, please visit our trade store
or please contact us for
our Trade Terms.
Communication and Data Processing
Your personal information is confidential to us and will not be passed on to any third parties. We do not store or hold any payment related information - this is processed by our trusted payment providers, SagePay and PayPal.
If we encounter issues processing your order, we may contact you using your provided email address. Customers ordering seed this year will automatically receive an annual 'special offers' email which is normally sent out mid-November. There is a simple facility to unsubscribe from receiving these emails if they no longer interest you.
For every item: Buy TWO packets of any one item and we will send you
a THIRD packet of this item free.
Payment For Online Orders
You may order online using a credit/debit card (we accept Visa, Mastercard, Maestro, JCB and Amex) or via PayPal.
All payments are taken using the currency Pound Sterling (£'s). We attempt to use accurate exchange rates for USD and Euro values, but please note that
the actual exchange rate your bank charges you may vary from what we display.
When ordering online, postage and packing is £2.00 for destinations within the UK, and £4.95 for the rest of the world. Shipping for orders over £60.00 is free. There is no minimum order.
We have tried to keep our shipping costs as low as possible, but due to this you will unfortunately be unable to track your order once it has been dispatched. If you require a more
premium shipping method (e.g. one which has Track and Trace functionality), you are able to select this option during checkout, but there is an additional £10.00 charge for this service (Europe) or £15.00 (Rest of the World).
There may be problems importing seeds to your country due to certain
restrictions. Please will you check with your authorities regarding these
restrictions before placing an order. We do not assume any responsibility
if customs or similar agencies confiscate seeds, but we will deal very
sympathetically with your case to ensure your satisfaction should incidents such as this occur.
We are unable to provide phytosanitary certificates or other declarations, but rarely encounter problems with small packets, even to 'difficult' countries.
Australia, New Zealand, South Africa and other foreign country shipping limitations
Unfortunately we are unable to ship vegetable or mixed seeds to Australia, New Zealand or South Africa due to import restrictions. In addition, certain other seeds (generally just very bulky/heavy ones) cannot be shipped internationally. You will be warned during the checkout process of any seeds which we are unable to send to your delivery country. We are very sorry about this.
When ordering is made online, your seeds will normally be sent within 7 working days to the delivery address you supply.
As a result of the COVID-19 virus, some deliveries are currently being delayed. Thank you for your understanding in these difficult times.
Refund policy and Replacements
In the unlikely event that our seeds fail to please you, we are happy
to replace them with the same or similar seeds according to your requirements.
Should you wish to return goods, please ensure your seeds are sent to
us by recorded delivery with a detailed letter of explanation. You will
then be given a full refund.
Out of stock items
In the unlikely event of one of your seed purchases going out of stock
between you ordering and the order being prepared, or there being
insufficient stock if you have ordered multiple packets, then we will
make a refund of the missing items' cost.
Promotion codes are only valid for orders placed via the retail website.
Promotional discounts only apply to the cost of goods and not to the price of shipping.
To utilise a promotion, the code must be applied via the 'view cart' screen, before you check out. Only one
promotion code can be used at a time. The validity of promotion codes can be withdrawn at any time.