RETAIL WEBSITE TERMS OF BUSINESS
We are one of the few seed companies in the world who still grow and produce many of our own seeds. We supply numerous seed companies, trade customers and nurseries worldwide. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.
Very rarely mistakes can happen. In this event we always strive to be as understanding and generous as possible. However, we regret that our liability is limited to the replacement of the seeds or refund of the cost of the seeds at the customer's discretion.
Heirloom and Heritage Vegetable seeds are strictly for private use and not for commercial food production. By their very nature you may get the occasional variant plant.
Communication and Data ProcessingYour personal information is confidential to us and will not be passed on to any third parties. We do not store or hold any payment related information - this is processed by our trusted payment providers, SagePay and PayPal. If we encounter issues processing your order, we may contact you using your provided email address. Customers ordering seed this year will automatically receive an annual 'special offers' email which is normally sent out mid-November. There is a simple facility to unsubscribe from receiving these emails if they no longer interest you.
OffersFor every item: Buy TWO packets of any one item and we will send you a THIRD packet of this item free.
Payment For Online OrdersYou may order online using a credit/debit card (we accept Visa, Mastercard, Maestro, JCB and Amex) or via PayPal. All payments are taken using the currency Pound Sterling (£'s). We attempt to use accurate exchange rates for USD and Euro values, but please note that the actual exchange rate your bank charges you may vary from what we display.
ShippingWhen ordering online, postage and packing is £2.00 for destinations within the UK, £5.00 for destinations within Europe, and £7.00 for the rest of the world. There is no minimum order. We have tried to keep our shipping costs as low as possible, but due to this you will unfortunately be unable to track your order once it has been dispatched. If you require a more premium shipping method (e.g. one which has Track and Trace functionality), you are able to select this option during checkout, but there is an additional £10.00 charge for this service (Europe) or £15.00 (Rest of the World).
Overseas CustomersWe are unable to provide Phytosanitary Certificates or other declarations. There may be problems importing seeds to your country due to this and other possible restrictions. Please will you check with your authorities regarding these restrictions BEFORE placing an order. We do not assume any responsibility if Customs or similar agencies confiscate seeds. However, any complete orders that may be returned to us in those cases will be refunded.
For US customers – We advise you apply for a Small Seed Permit (PPQ 587 - Permit to Import Plants and Plant Products) before ordering. This is a link to the US government’s page that might be helpful, as well as the mailing process and shipping label requirements:
US Department of Agriculture
If you choose not to apply for a permit, the conditions above will apply.